Privacy Policy – 999db

1. Introduction

999db operates as Bangladesh's trusted online casino and sports betting destination. We are committed to safeguarding the privacy of every individual who visits our website or engages with our services. This Privacy Policy sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us.

By using 999db, you acknowledge that you have read and understood this Privacy Policy. We encourage you to review this document carefully. If you do not agree with any part of this policy, please discontinue your use of our platform. We may update this policy periodically, and continued use of 999db after changes are posted constitutes acceptance of those changes.

2. Information We Collect

When you register an account, place a bet, make a deposit, or contact our support team, we may collect the following categories of personal information:

• Identity data: full name, date of birth, gender, and national identification details required for KYC verification.
• Contact data: email address, phone number, and residential address within Bangladesh.
• Financial data: payment method details including bKash wallet numbers, Nagad account references, Rocket mobile banking IDs, and transaction records. We do not store full card numbers.
• Technical data: IP address, browser type and version, device type, operating system, time zone, and cookies placed on your device.
• Usage data: pages visited, games played, betting history, session duration, and in-platform interactions such as clicking on cricket odds or slot game categories.
• Communications data: records of correspondence including support tickets, live chat transcripts, and email exchanges with our customer service team.

We collect this information directly from you at the point of registration, during normal use of our platform, from automated technologies such as cookies and log files, and occasionally from third-party identity verification partners engaged for KYC compliance purposes.

3. How We Use Your Information

999db uses your personal data only for legitimate purposes necessary to operate our platform, serve you as a member, and comply with applicable legal obligations. Specifically, we use your data for:

• Account management: creating and maintaining your player account, verifying your identity, processing deposits and withdrawals through bKash, Nagad, and Rocket, and managing your betting activity.
• Service delivery: providing access to cricket betting markets including BPL and T20 World Cup fixtures, live casino games, slots, and other gambling products available on 999db.
• Customer support: responding to your queries, resolving account issues, processing bonus and free spin requests, and improving the overall quality of our support experience.
• Legal and regulatory compliance: meeting our obligations under applicable laws, including age verification to ensure only players aged 21 and above access real-money gambling services, anti-money laundering checks, and fraud prevention measures.
• Personalisation and platform improvement: analysing betting patterns, game preferences, and session behaviour to improve our products and, where you have consented, to deliver relevant promotions and personalised content.
• Security and integrity: monitoring for suspicious activity, preventing unauthorised access to player accounts, detecting cheating or collusion, and maintaining the overall security of the 999db platform.

4. How We Share Your Information

999db does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We may share your information only in the following limited circumstances:

• Service providers: trusted partners who assist us in operating our platform, including payment processors supporting bKash, Nagad, and Rocket transactions, KYC verification providers, fraud detection services, and cloud infrastructure providers. All such partners are bound by confidentiality obligations and are prohibited from using your data for purposes beyond the services they provide to us.
• Legal obligations: where we are required by law, court order, or regulatory authority to disclose your information. We will endeavour to notify you of any such disclosure where legally permissible.
• Business transfers: in the event of a merger, acquisition, or transfer of substantially all assets of 999db, your data may be transferred to the acquiring entity. You will be notified in advance of any such transfer and the new entity's privacy terms.

We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not permit our third-party service providers to use your personal data for their own purposes.

5. Cookies and Tracking Technologies

999db uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device that help us recognise you on return visits, remember your preferences, keep your session secure, and understand how you use our site so we can improve it. We use both session cookies (which expire when you close your browser) and persistent cookies (which remain on your device for a set period).

You may adjust your browser settings to refuse cookies or alert you when cookies are being sent. However, disabling cookies may affect certain features of 999db, including the ability to stay logged in and access personalised content. By continuing to use 999db, you consent to our use of cookies as described in this policy.

6. Data Security

The security of your personal data is a priority for 999db. We implement industry-standard technical and organisational measures to protect your information against unauthorised access, accidental loss, alteration, or disclosure. These measures include SSL encryption for all data transmitted between your device and our servers, secure password hashing, two-factor authentication options, and regular security audits of our platform infrastructure.

Despite these measures, no internet transmission or electronic storage system is completely secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee absolute security. You are also responsible for maintaining the confidentiality of your account credentials and for restricting access to your device.

7. Data Retention

999db retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, including satisfying legal, accounting, and reporting requirements. Typically, player account data is retained for a minimum of five years following account closure to meet anti-money laundering and regulatory record-keeping obligations. Financial transaction records may be kept for longer periods where required by law. Where data is no longer required, we will securely delete or anonymise it in a manner that prevents reconstruction of the original information.

8. Your Rights

As a user of 999db, you have the following rights regarding your personal data. To exercise any of these rights, please contact us at [email protected] with your account details and a clear description of your request. We will respond within a reasonable timeframe:

• Right of access: you may request a copy of the personal data we hold about you, along with information about how it is processed.
• Right to rectification: if any personal data we hold about you is inaccurate or incomplete, you may request that we correct or update it.
• Right to erasure: in certain circumstances, you may request that we delete your personal data. Note that we may be required to retain some data to comply with legal obligations even after an erasure request.
• Right to restriction: you may ask us to restrict the processing of your data in situations where you contest its accuracy or have objected to its use, pending our verification.
• Right to object: where we rely on legitimate interests as the legal basis for processing, you may object to that processing. We will cease processing unless we can demonstrate compelling legitimate grounds that override your rights.

We aim to respond to all valid requests within 30 days. For complex or multiple requests, this period may be extended by up to two additional months, in which case we will notify you and explain the reason for the delay.

9. Third-Party Services and Links

999db integrates with third-party service providers necessary to deliver our platform functionality. These include game studios such as Pragmatic Play, Evolution Gaming, Spribe, and Ezugi, as well as payment processing networks supporting bKash, Nagad, and Rocket. Each of these providers operates under their own privacy policies and terms of service, which govern how they handle data within their respective systems.

We are not responsible for the privacy practices of external providers. We encourage you to read the privacy policies of any third-party service you interact with in connection with your use of 999db. We have no control over, and assume no responsibility for, the content or data practices of those services.

10. Children's Privacy

999db is strictly an adult platform. Our services are intended exclusively for individuals who are 21 years of age or older. We do not knowingly collect personal data from anyone under 21. If we become aware that personal data has been collected from a person under 21, we will take immediate steps to delete that information and close the associated account.

Parents and guardians who believe their child may have registered on 999db or provided personal data to us are urged to contact us immediately at [email protected] so that we can take prompt action. Protecting minors from exposure to online gambling is a commitment we take seriously.

11. Changes to This Privacy Policy

999db reserves the right to modify this Privacy Policy at any time to reflect changes in our practices, legal requirements, or operational needs. When we make material changes, we will update the 'Last updated' date at the top of this page and, where appropriate,notify registered users via their account email address.

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information. Your continued use of 999db following any posted changes constitutes your acceptance of the revised policy. If you object to any changes, you must stop using the platform and may request deletion of your account data.

12. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way 999db handles your personal data, please contact our support team. We are committed to addressing all privacy-related enquiries promptly and transparently.

You can reach us by email at [email protected]. Our support team is available to assist you in English and responds during Bangladesh Standard Time (BST, UTC+6) business hours. We aim to acknowledge all privacy enquiries within 2 business days and to resolve them fully within 30 days.